Sometimes things aren't working like you expect. Here is a list of topics that can help you fix problems, whether you're administrating Skype for Business Online or helping your users solve their problems.
Troubleshoot admin issues for Skype for Business Online
You can get answers for most of your Skype for Business Online questions in the article Check for common causes of Skype for Business Online sign-in errors. The following KB article also includes many troubleshooting resources and error code references: Troubleshooting Skype for Business Online sign-in errors for administrators.
Skype For Mac Change Theme Windows 10
For dial-in conferencing issues, see Audio Conferencing troubleshooting and known issues.
Additional help for Skype for Business Online admin issues
In Outlook for Microsoft 365, the black color theme includes dark mode, which provides a black background (instead of white) for the message window. You can switch to a white background for the message window if you prefer. Free messaging or video chat app for your phone. Share location, use GIFs or quick reactions in your chats. Works on Android, iPhone or Windows 10 Mobile. How do I add or change my mood message in Skype? Skype on Windows, Mac, Linux, Skype for Windows 10 (version 15), Android (6.0+), iPhone and iPad. Select your profile picture. Under your profile picture.
Help your Skype for Business Online users
The difference is subtle, but if you enable this you’ll end up with a slightly darker version of the dark theme in MacOS. Or if you happen to be using the slightly darker version of the Dark Mode theme already (and perhaps aren’t even aware of it), you can easily change to the slightly lighter version too. Skype for business caches files locally on your PC or Mac to pull information quickly and efficiently. Sometimes you may need to clear your cache to resolve specific issues. This article explains how to clear your cache on your PC or Mac. Common reasons you will want to clear you Skype for Business cache include.
Most of the problems faced by Skype for Business Online users are related to forgotten passwords. You can solve most of the sign-in problems by following the instructions in these two topics:
Additional resources to help your Skype for Business Online users
Still need help? Contact support.
As an admin for Microsoft 365 Apps for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. You can also contact support on behalf of Microsoft 365 and Office 365 users in your organization.
Note
If you're using Office 365 operated by 21Vianet in China, please contact the 21Vianet support team.